u77 Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the u77 platform — including the website, the u77 App, the game lobby, live casino section, slots, sports betting, eBingo, and any other services provided under the u77 brand at u77.cl.

By registering for an account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and handling of your personal data as described here. If you do not agree, you should not use the platform.

2 Data We Collect

We collect personal information from you directly — when you register, verify your identity, make transactions, or contact support — and automatically through your use of the platform. The types of data we collect include the following:

We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that an account was created by someone below the minimum age, the account will be closed and data handled in accordance with this policy and applicable law.

3 How We Use Your Data

The personal data we collect is used for specific, legitimate purposes related to operating the u77 platform and serving you as a Filipino player. We do not use your data for unrelated commercial purposes.

• Account management: Creating and maintaining your u77 account, authenticating your identity when you log in, and processing OTP verification for account security.
• KYC and compliance: Verifying your identity and age eligibility before processing withdrawal requests, as required for responsible platform operation.
• PHP transactions: Processing deposits and withdrawals through Philippine bank transfer and supported local e-wallets, and maintaining accurate transaction records.
• Customer support: Responding to your enquiries, resolving account issues, and maintaining records of support interactions for quality and audit purposes.
• Fraud and security: Monitoring account activity for suspicious behaviour, preventing unauthorised access, and protecting the integrity of the platform for all users.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how Filipino players use u77 and to improve the platform experience over time.
• Promotions and communications: Sending you information about active promotions, account updates, and relevant platform notifications if you have opted in to receive them.

4 Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance: Processing necessary to provide the services you have requested by registering for a u77 account — account management, transactions, game access.
• Legal obligation: Processing required to comply with applicable identity verification, anti-money laundering, and data retention requirements.
• Legitimate interests: Fraud prevention, security monitoring, and platform improvement where these interests do not override your data rights.
• Consent: Marketing communications and optional data uses where you have specifically opted in. You may withdraw consent at any time by contacting support.

5 Sharing Your Data

We do not sell your personal information. We share data with third parties only where it is necessary to deliver platform services or to comply with legal requirements. Recipients include the following categories:

• Identity verification providers: Third-party KYC services that help us verify government-issued ID documents for Philippine players before processing withdrawals.
• Payment processors: Financial service providers that process your PHP deposits and withdrawals through local banking and e-wallet channels. These providers operate under their own privacy policies and applicable Philippine financial regulations.
• Fraud prevention services: Specialist providers that help us identify and prevent fraudulent account activity, multi-accounting, and financial crime on the platform.
• Technology and infrastructure providers: Hosting, database, and platform technology providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, we may disclose personal data to relevant government bodies or law enforcement agencies in the Philippines or other applicable jurisdictions.

6 Cookies and Tracking Technologies

The u77 website and app use cookies and similar tracking technologies to support platform functionality, remember your session preferences, and collect anonymised usage statistics that help us improve the Filipino player experience.

• Essential cookies: Required for the platform to function — these include session authentication tokens that keep you logged in securely and cannot be disabled without affecting platform use.
• Analytics cookies: Used to collect anonymised data about how pages are used and how players navigate the platform. This helps us identify areas for improvement. No personally identifiable information is included in analytics data.
• Preference cookies: Store optional settings you have configured in your account, such as language or display preferences, to improve your experience on return visits.

You can manage cookie settings through your browser preferences. Disabling non-essential cookies will not affect your ability to access your account or play games on u77.

7 Data Security

u77 implements technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These measures include the following:

• SSL encryption: All data transmitted between your device and u77 servers is encrypted using SSL/TLS to prevent interception during transit.
• OTP verification: Sensitive account actions — including login from new devices, withdrawal requests, and account setting changes — require OTP confirmation sent to your registered Philippine mobile number.
• Access controls: Internal access to personal data is restricted to staff members who need it to perform their role. Access logs are maintained and reviewed regularly.
• Secure storage: Personal data is stored in secured environments with access protection, regular security reviews, and data backup procedures.

8 Data Retention

We keep your personal data for as long as your u77 account is active and for a defined period after account closure. Retention periods are determined by the following factors:

• Transaction records and KYC documentation are retained for the minimum period required by applicable financial and anti-money laundering regulations.
• Account and gaming history is retained for internal audit, dispute resolution, and fraud investigation purposes for a period after account closure.
• Where you have withdrawn consent for a specific data use, we will cease that processing promptly while retaining data we are legally required to keep.

When data is no longer required for the purposes described in this policy and no legal retention obligation applies, we securely delete or anonymise it.

9 Your Rights Over Your Personal Data

As a user of u77, you have rights regarding the personal data we hold about you. To exercise any of these rights, contact u77 customer support through your account dashboard or at the contact email listed in the footer of this page.

• Right of access: You may request a copy of the personal data u77 holds about you and information about how it is being used.
• Right to correction: If any personal data we hold about you is inaccurate or outdated, you have the right to request that it be corrected.
• Right to deletion: In certain circumstances, you may request that we delete your personal data. Note that legal retention obligations may mean we cannot fulfil all deletion requests in full.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe that interest is overridden by your rights and interests in the specific circumstances.

We will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before we can action them to protect your account from unauthorised data access.

10 Changes to This Privacy Policy

u77 may update this Privacy Policy from time to time as the platform evolves, services change, or applicable requirements are updated. When material changes are made, the "Last updated" date at the top of this page will be revised.

We recommend checking this page periodically to stay informed. Continuing to use the u77 platform after any update to this Privacy Policy constitutes your acceptance of the changes. If you have any questions about how your data is handled, please contact u77 customer support using the contact details provided in your account dashboard or in the footer below.